At an event on Thursday, Reliance Industries Chairman Mukesh Ambani said that the company will extend its free services by another three months, and made several statements about Reliance Jio.
"Starting December 4, 2016, every new Jio user will get the info, voice, and full bouquet of the Jio apps free till 31 March 2017," Ambani said. "This is the Jio Happy New Year Offer. Then, and all our existing 52 million users will continue to enjoy the Welcome Offer December be signed up for the New Year Offer. No should buy a new SIM."
During the statement, Ambani disclosed that 1GB info was used up by 80 percent of its own current users daily, while 20 percent used up disproportionately higher sums - which ended up congesting the network. Consequently, Reliance Jio has declared a fresh daily FUP limitation of 1GB, which if exhausted will result in slower speeds.
Ambani also said that Jio is taking a lot of feedback and making changes according to this - including new Aadhaar established services that'll be powered by the exact same infrastructure as the eKYC activation.
After the start of Reliance Jio in September, the company has seen a mixed reception, with long queues for SIM cards, and many complaints about slow speeds.
Ambani said the reason was the Welcome Offer that was free, and addressed this. "With 52 million customers, taking total advantage of the complimentary Welcome Offer, it's caused slow downs, but just on 8 percent of our towers," he said. "And 92 percent of our customers and towers have now been experiencing high data speeds."
Since then, reports had indicated the Welcome Offer - wherein all Jio services were being given completely free - might be expanded to March 2017, as Jio claimed that customers confronted "quality of service issues due to interconnection congestion", and told Trai that until "we have been in a position where we can delivery the quality of service as wanted by the Jio direction, it's going to be unfair to charge the customer."
In the announcement, Ambani also verified that Jio has signed up 6 lakh customers daily for three months, thanks to eKYC, and said, "On average, a Jio customer is using 25 times the data an average broadband user uses up." In the three months since the launching, it has seen millions of Indians signing up, and Ambani added that he expects millions more will join soon.
"We're the fastest growing technology firm, not only in India, but in the annals of the planet," said Ambani, including, "in the three months, it is grown faster than Facebook, or WhatsApp, and also the quickest growing LTE network."
At the same time, Ambani additionally maintained that other telcos blocked almost 900 crore voice calls from Jio, and included that Jio thanks Trai and the authorities for applying the license conditions. He added, "call block rates came down from over 90 percent to nearly 20 percent yesterday, and we are working with all operators to bring this to inside the limit of 0.2 percent."
He also included that MNP is now fully supported by Jio while migrating to Jio, so all customers can retain their number. He added that the business has now integrated home delivery of Jio SIMs. The SIM could be activated through eKYC delivered, Ambani said. "This will undoubtedly be accessible in each of the top cities by 31 December, 2016."